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Trusted Care for every wear
Contact Info
If you have any questions or need help, feel free to contact with our team.
KlynzoDry provides services subject to the following terms and conditions. Use of our services indicates your (“Customer”) agreement to these terms.
Please read the following agreement carefully. “Customer” use of any of Company’s services indicates an agreement to be bound by the terms and conditions set forth below.
Items which are given to “Company” for cleaning / repairing will be termed as article(s) in this agreement.
This agreement is strictly between Company and the Customer and does not in any way constitute or imply any relationship with any other parties. As a condition to using any of Company’s services, and for the mutual benefit of both Company and the Customer, the undersigned (“Customer”) agrees to the following terms and conditions.
Customers must obtain their original bill or challan copy after submitting articles. The same must be presented to receive processed articles. If lost, delivery is only to the verified owner upon credential checks.
Some process/items may require additional period to process. No deduction on billed amount or claim can be initiated against in respect of delays.
Tariff for designer wear will be decided on a case to case to case basis depending on the complexity of garment, the same shall be communicated to customer after it is examined by the expert at the processing centre.
Express/urgent delivery is charged at 50% extra over the regular tariff.
Company reserves the right to refuse cleaning any garment.
Company will use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality.
Company is not responsible for loss of or damage to any personal or non-cleanable items left in the article such as money, jewellery, or anything else.
All articles are accepted at customers’ risk. We are not liable for items that cannot withstand normal cleaning processes or for damages due to inferior article quality.
Not responsible for shrinkage, damage, holes, etc. that become apparent due to pre-existing manufacturing defects, deterioration, or wear.
All garments/linen/fabrics are handled with greatest care but owing to the conditions of the articles or non apparent/non-visible defects in its material there is a POSSIBILITY OF DISCOLOURING OR SHRINKAGE. Such garments are accepted for cleaning at OWNER’S RISK and company will not accept any responsibility for it.
Company due to time constraints does not read manufacturer suggested care and washing / drying labels, and will not responsible for garments label “hand wash only” or “dry clean only”
Company accepts no liability for items whose loose colour, specially when colour of one part of the garment gets on the other part.
Company accepts no liability for “special care” and delicate items that require special attention to be cleaned.
Company is not responsible for fastness, colour, bleed, shrinkage or embroidery/embellishment damage during processing.
If customer cannot accept the loss of any garment, please do not leave it with us.
Company is not responsible for any article which is left beyond 30 days. After this period, if any discount was given on this order at the time of pickup shall be removed and a storage fees shall be charged @12% per month on the total invoice amount. Article not claimed within three months shall be handled appropriately by Company and be sold to recover the billed charges.
Removal of stain is part of the process but, complete removal of the stains can, not be guaranteed and will be at customer’s risk. No claims or deductions in processing charges due to persistent stains.
Not liable for damage to ornaments, jewellery or embroidery on garments during service.
Company shall not be held responsible for any ornaments/ jewellery fittings on the garment.
We aim for timely pick-up and delivery, but delays might occur due to circumstances beyond our control. No compensation/reduction in such cases.
Customers are requested to count & examine the articles at the time of delivery and inform the delivery man in case of missing articles. Company will not be responsible for any such claims after the articles delivery has been accepted by the customer.
If not satisfied, contact the store/company within 24 hours for resolution.
Customer might get regular updates (Calls / SMS / RCS / Email / App Notification / WhatsApp) from Company of transactional and marketing in nature, if customer wants to stop it then Customer has to register a request with Customer Care Department of Company.
Any loss/damage/delay due to FORCE MAJEURE conditions, Company is not liable for any compensation or reduction in charges.
We accept no liability for any loss or damage of the articles arising due to fire, burglary etc. beyond conduct or any other similar unforeseen causes.
In case of any loss or damage company can reimburse up to a maximum of (6) times of its processing (laundry/dry clean) cost (decision remains with Company if any reimbursement has to be done.).Only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to customer.
All disputes subject to courts in Mumbai /Kalyan City, Maharashtra.
Need help with your laundry? From pickup to payments, KlynzoDry is just a click away
Trusted Care for every wear